We are changing the system where our support tickets are managed.
This used to be a project on the plan.io website (xsharp.plan.io) but has been replaced by a system integrated with our website.
Registered users can access this system from the Contact - Manage Support Tickets menu option, or by clicking on the [Tickets] button on the top right of the window.
Registered users can also email their tickets to us by sending an email to
Please send from the email address that is linked to your website account. Your tickets will then be automatically linked to your user profile on this website. Emails from "unknown" accounts will not be processed by the system.